Please contact Lateral Sound before returning any items.
If you've got any worries, concerns or complaints regarding your order, get in touch with us as we'll work with you to resolve them.
You can return a pedal within 30 days of delivery. The pedal must be in new condition to qualify for a refund - no scratches or missing feet! If the pedal is scratched or looks used then product shall not be refunded. Make sure to let us know if you want to return your pedal and if possible, please provide us with a tracking number. Lateral Sound suggests you get a receipt and a package ID for the return from the delivery service, as it makes it easier to follow the return shipment if needed.
Lateral Sound will make a refund of eligible returns.Returning A Package
If a returned item is shipped internationally, please clearly mark the package 'RETURNED GOODS', to avoid any Customs charges. Lateral Sound is NOT responsible for any return Customs charges made. Any charges incurred are the responsibility of the customer.Transport Damage
If the product is lost or you, upon receiving, notice that the item has been damaged during transport, you should immediately report this to us.Unclaimed Packages
For packages that are not collected from your post office within 14 days, Lateral Sound reserves the right to charge you a handling fee to cover return shipping and freight companies' administrative costs.
All enquiries: [email protected]